Applications are open for the Food Service Supervisor role. Potential applicants must be energetic, with proven operational excellence and employee training. They must also be flexible and open to relocating to Canada.
Duties
- Inform staff of changes in food preparation formulas, standards, etc.
- Maintain all local and national health and food safety codes and comply with the company’s policies on safety and security.
- Follow the Subway® Operations Manual in maintaining orderly business records, including hourly recording of sales and wage costs and recording maintenance, repairs, stock usage, and wastes. Also, increase sales by analyzing business records.
- Provide support for local and national marketing initiatives, and organize special events and promotions, including branded promotional and sales campaigns.
- Identify and make contact with prospective customers to promote sales.
- Oversee office maintenance, cleanliness, and security, organize stock and equipment, and order supplies
- Set budgets, and work towards maximizing profits and achieving sales targets
- Set up work schedules and procedures, and solve the problem of short-notice staff changes
- Hire new team members, and ensure training and development of existing staff on safety and sanitation protocols
- Maintain high-quality customer service, handling complaints and queries effectively
- Make sure that reports and other performance analyses are documented
- Carry out corporate social responsibility activities that align with the company’s values
Qualifications
- A senior high school degree or equivalent (10+2)
- Certification of completion of a community college program in Hotel and Restaurant Management, Food Service Administration, or a similar field, or several years of experience in food preparation or service
- Up to 2 years of experience in Food Services Management or similar
- Ability to work in various physical positions, like standing for a long time, sitting, lifting, crouching, walking, kneeling, and bending
- Keen attention to detail and ability to provide coaching on safety and sanitation protocols
- Strong interpersonal, communication, and customer service skills
- Ability to ensure a high level of guest satisfaction while motivating the team to do the same
- Supervisee skills, with the ability to oversee between 5 to 7 staff members at once across different areas of the restaurant
- Flexible time availability, including evenings and weekends
- Willingness to migrate to work full-time in Canada