To ensure that every client can help to realize the company’s mission, the Customer Care Team serves as the “frontline.” To do this, the team’s primary value is to make the process simple and painless. Every decision the company makes is based on the possible benefits it would have for both existing and future clients. Outstanding customer service is essential to ensuring that the clients are provided with excellent service, which is why team members are needed to satisfy the customers constantly.
Duties
- Work consistent full-time shifts while managing incoming and outgoing calls.
- Recognize trends in client feedback, then use those to generate ideas for enhancing the customer experience.
- Attend routine training sessions and team meetings
Qualifications
- Two years of customer service experience, preferably in a high-volume, high-stress setting.
- The capacity to devote oneself to a flexible, full-time schedule and work solely from a home office
- Ability to work statutory holidays, weekends, and evenings
- For both English and Spanish, the CEFR level is B2. The job demands fluency in English and Spanish for professional communication with our clients and team.
- A high-speed internet connection through Ethernet is necessary.
- Bonus points also for outstanding verbal and written communication abilities.
Location
Candidates for this position must have a valid work permit for Costa Rica.
Benefits
- Monthly salary of 687,500 CRC
- Benefits packages typically include paid time off for holidays, illness, and bereavement.
- After a minimum of six months of employment, all employees can get baby bonding time.
- Fertility support
- Professional advancement
Read before applying, please:
- A remote job can be done from any peaceful area with dependable, quick internet.
- English will be used to conduct the interview. Please be ready to participate in a conversation.
- Only resumes sent in English will be taken into consideration.
- Spanish and English proficiency is required of candidates.
Applications will be examined continuously. If interested, send your resume and a cover letter outlining how your experience shows you fulfill the qualifications for the position. Please include the countries in which you are authorized to work as well.