AkitaBox is a developing business with a staff of roughly 50 individuals located in the heart of Madison, Wisconsin. Its product sells faster than a brand-new Tesla, thanks to its absurdly simple software interface, fantastic customer success, and practical implementation. If you’re seeking a startup firm that values openness, sympathy, and personal and professional development and still understands how to have fun, go no further than AkitaBox.
As a Customer Success Manager, your responsibility will be to turn present customers into product evangelists. You’ll maximize client adoption and value to achieve high customer satisfaction ratings, robust renewal rates, and expansion. You can flourish in a cross-functional role, as you will work closely with clients to comprehend their business needs and with internal implementation, sales, product, engineering, and marketing teams.
Duties
- Become the clients’ go-to resource for use cases and product functionality
- Control the onboarding of new customers and plan continuing education programs
- Encourage account uptake and satisfaction
- Learn to foresee consumer wants so you can address issues and find new business opportunities.
- Utilize multichannel communication tactics to get through growth/expansion obstacles.
- For clients, provide and communicate ROI across the customer lifecycle.
- Track customer behavior and follow the right playbooks to keep and satisfy customers
- Represent the customer’s voice and provide feedback on every fundamental product, marketing strategy, and sales process to help the software and business flourish.
- Work with the engineering and development team to customize or set up the software platform following customers’ needs and resolve any technical concerns they may have presented.
- Determine the amount of client interaction and let the other teams know how to change the products and services.
- Collaborate with an account manager on customer business analyses and strategies while assisting with the growth
Qualifications
- Relevant bachelor’s degree or similar professional experience.
- A minimum of three years experience in a job involving account management, customer success, or both.
- Experience managing customer retention and contributing to yearly growth.
- Strong organizational skills with a history of achieving goals
- Be an analytical storyteller who uses statistics to illustrate client usage and expansion prospects.
- Track record of successfully developing close bonds with consumers and a high level of drive and self-motivation.
- Ability to travel up to 10% of the time
- Be genuinely inspired by the startup environment, with a desire to help improve the customer success team’s organizational structure and scalability.
- Keen attention to detail, time management, and clear communication skills.
- Natural persistence and curiosity, with the ability to develop relationships, learn new things, and communicate.Â