Do you enjoy assisting others in finding solutions to their issues and the information they seek? Do you have any prior customer service experience? Are you eager to join a multinational, mission-driven organization with a culture that values open communication and teamwork? Do the following describe who you are?
You can listen with empathy and are a skilled writer and problem-solver. You thrive when you own your work and are surrounded by repetitious duties. You work hard to comprehend your customers’ needs before coming up with the best solution. You are fearless in engaging in challenging discussions. They give you energy.
If your answer was yes, keep reading.
Duties
- Answer member questions by phone, email, or chat quickly and accurately.
- Recognize member difficulties and identify the best remedy for them.
- Create informative, engaging content for the Member Help Center
- Build tools alongside the product team to improve the effectiveness and caliber of the help provided to members.
- Gather and share member opinions about the company’s goods and services.
- Work together with the group to streamline automated processes.
- Analyze observed trends influencing site visitors and members, report on them, and offer suggested remedies.
- Utilize and control particular project management tools.
Qualifications
- Bachelor’s degree from an accredited university
- Experience with customer service
- English proficiency at the native or fluent level
- Working knowledge of Zendesk or another equivalent helpdesk platform, as well as exposure to the global development industry, are nice to have