A part-time role is open with a fully-remote team at Pebble. Pebble builds the most amazing product for land investors to shape how to systemize, scale and run a land investing business.
Duties
- Use multiple channels like email, chats, phone, and screen recording to communicate with customers.
- Engage in diverse customer service activities, such as assisting with requests, answering queries, resolving issues, and troubleshooting, in line with set organizational standards
- Perform documentation of customer issues and knowledgebase articles
- Become an expert on the features and functions of our platform, and make relevant recommendations to resolve technical issues
- Carry out other administrative duties independently and with responsibility as needed.
- Increase your knowledge of our processes, products, and services
Qualifications
- A minimum of 2 years experience in a similar technical and customer support role for a SaaS platform
- Excellent advanced communication skills (written and verbal), ideally native/bilingual English
- Ability to work during Pacific Time Zone
- Empathetic and proactive, with solid research, innovation, problem-solving, and troubleshooting skills
- Adaptable and detail-oriented, with the ability to multitask, learn fast, and take initiative