Work as a part time administrative support specialist at Virta.
Virta is a pharmaceutical company with the first clinically-proven treatment that has the ability to reverse type-2 diabetes without the use of medications or surgery. They employ innovations in nutritional biochemistry to tackle the disease.
You can earn between $18-19/hr working on this job.
Responsibilities
- Work with team members through ZenDesk and Salesforce queuing systems to review, upload and transcribe lab submissions, provide lab orders, escalate billing inquiries and various other requests.
- Help execute manual checks using existing processes and tools to ensure patients are eligible for treatment and resolve escalations.
- Follow established processes while providing insights and feedback for improvements.
- Maintain team SLAs to support internal stakeholders, including transcriptions per hour, email solves per hour, speed to resolution for eligibility escalations, and passing Quality Assurance checks.
- Assist with tasks, as needed, to support the larger Patient Support and Virta teams.
- Facilitate applicant and patient communications while maintaining HIPAA compliance.
Must-Haves
- Strong and effective communication skills, with the ability to problem solve
- Experience and comfort using multiple digital tools and systems, with the ability to quickly learn new technologies
- High attention to detail in order to effectively solve tickets the first time around and accurately input data into Virta’s EHR platforms
- Ability to think critically and be data-driven in solving patient problems
- Operational experience, especially in a fast-growing, rapidly changing environment