Rentable is a rental platform that makes rentals the newest type of online shopping, offering solutions to help property managers automate the outmoded leasing process. Rentable operates one of the biggest rental markets in the U.S. and recently raised a $22.5M Series B to propel its fast expansion further.
A 100% remote firm, Rentable despises meetings, hierarchy, and bureaucracy and places a premium on problem-solving and building. It is passionate about “creating a renter-friendly environment” and believes in radical inclusivity. Everyone is invited to join the team in sharing all key metrics while always putting renters first.
Duties
- Understand the needs of your landlords, developers, and property management firms, and utilize Rentable to meet those needs, to help them grow and maintain their clientele.
- Monitor and fully comprehend each client’s health and follow through on playbooks developed to enhance customer health.
- Lead the account renewal and expansion process by identifying cross-selling and development possibilities.
- Represent the customer’s perspective to guide the development of our products and the sales process.
- Utilize tools like Salesforce, Gainsight, etc., to keep track of all customer demands, inquiries, contacts, and actions.
- To develop a unified, remote-first culture, use Rentatble’s internal systems like Basecamp and Slack to manage projects, record processes, and communicate.
Qualifications
- 2-3 years of experience working in a Customer Success position for a SaaS company
- Strong analytical skills and the capacity to conclude data.
- Demonstrated success managing, maintaining, and expanding a book of business.
- Excellent interpersonal skills and the ability to make your clients feel like you are their steadfast ally, educator, and partner.
- The capacity to plan, prioritize, and act autonomously
- Team player with the ability to be at ease in a situation where things are changing quickly
- Gainsight and Salesforce knowledge are advantages.
Benefits
- Fully remote workplace
- Stock options and a competitive compensation package
- Insurance for health, dental and vision care
- 401(k) plan
- Open vacation policy (you go on vacation anytime you want)
- Flexible timetable and working conditions
- An enthusiastic, lively workplace culture