Are you a specialist in customer service who is motivated to give great service, but you have mastered your current products and are unsure of what you should do next? Or, as a software engineer, are you looking for a way to get exposed to a broad range of product architectures, tech stacks, and domains? I’d course, you could go to any new company and become familiar with their small range of products, but this particular recruiter thinks they have something better for you. In this role, you’ll be expected to:
- Impress customers by finding solutions to new or difficult problems.
- Expand the breadth and depth of your product knowledge.
- Analyze source code, traces, logs and databases to identify the origins of problems and their fixes.
On the other hand, you won’t be:
- Answering the same inquiries repeatedly.
- Delivering trivial or petty troubleshooting.
- Writing articles for the knowledge base.
Responsibilities
- Fixing high-level consumer tickets.
- Working on “learning tickets” to boost your product and technological competencies.
Qualifications
- A minimum of four years experience in an engineering entry-level position or technical customer support.
- Although this is NOT a coding-intensive profession, debugging still requires a basic understanding of reading and writing code.
- 8-hour shifts with 24/7 availability (the company does its utmost to take into account individual preference).